Same Day Grocery Delivery across Karachi for orders received upto 4 pm!
Items can be returned within 7 days of delivery. If your product is damaged, defective, or incorrect at the time of delivery, we would be happy to process a product return for you. Please note that a return request will not be processed if the product is simply “no longer needed”.
All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
What is the process of returning an item?
You can initiate a return request by calling our helpline at (021) 3588119. Our customer service team will assist you in initiating a return request.
How long does it take to get a refund?
Store Credit: Within 1-2 business days after quality check
Bank Deposit: Within 7-12 business days after quality check
Credit Card Reversal: Within 1-3 business days after quality check
What items cannot be returned?
We will try to our best to accept all items if being returned for the reasons listed above as long as they have not been used and are in their original packing.
Return requests cannot be proceed for any Sale items.
What will happen if my return request is not approved?
If you return request is not approved we will inform about the reason. Your product will be sent back to you without any shipping charges.
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